Appointments for VITA sites

The front desk for your VITA site.

Clients book online or by phone, in their language. Reminders go out by text and email, and replies get answered. Your volunteers see who is next. Built for free tax preparation programs, priced for a season.

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No card to start. One price for the season, from $99.

Today · Golden Gate LibraryWed, Feb 11

42

Booked today

6

Waiting now

3

Seats open at 2:00

12:00

Harold Bennett

Single · English

Completed

1:00

Rosa Delgado

Joint · Spanish

Spanish

1:00

Lily Harmon

Single · booked by phone

Checked in

1:00

Jean-Pierre Louis

Joint · Haitian Creole

Running late

2:00

Walk-in

3 seats open

Open

1

Tell it when you are open

Weekly hours per location, how many seats each hour, and which languages your volunteers speak. Close a day for weather in one click; everyone booked that day gets a text and a link to rebook.

2

Share the link

Clients pick a language, a location, a day, and a time. Spanish speakers only see hours when a Spanish speaker is there. A phone or email is verified so your staff can reach them. Full day? They join the waitlist.

3

Run the day from one screen

Confirmations and 24-hour reminders go out on their own. Replies of Y or C are handled; anything else lands in your inbox. Check people in, print the day sheet, see who is next.

What is in the box

Seats by languageTen volunteers, three speak Spanish, one also Creole. Say so once; the calendar does the rest.

Texts that behaveConfirmation, reminder, survey. Never before 9 am. STOP and HELP handled by the book. Landlines caught and flagged for a call.

No slot spreadsheetsAvailability comes from rules, so editing a schedule never deletes a booking. Every change previews who is affected first.

Waitlist that worksA cancellation frees a seat; the next person waiting gets a text with a two-hour hold.

Walk-ins and phone bookingsStaff book anyone in seconds, no verification, consent recorded with their name.

Day sheet and reportsPrint the day by slot. Counts by location, language, and day; no-show rate; CSV of everything.

Your address, your sitebook.yourorg.org, and an embed that drops the booking form into your website.

Intake when you want itCustom questions, what-to-bring by answer, and the 13614-C filled online. Off until you turn it on.

All features by level

One price for the season.

Everything included. Sized by how many appointments you do. No per-text charges, no overages. From $99 for up to 1,500 appointments.